Our registration terms exclude residents of the United Kingdom.
Explore account eligibility, bonuses, payments, bingo vouchers, games, play controls, support and licence information.
To play for money with us, you must register as an account holder and provide at least a date of birth showing that you are over 18, your first and last name, place of residence, valid email address and a password. Applicants must declare that they are not under 18, minors cannot register or hold an account, and we may request proof of age, perform checks and suspend an account until satisfactory proof is provided.
You may hold only one account at a time under our terms, and we may block or delete extra accounts and reallocate their funds to a single account without reallocating bonuses from those accounts.
To play our bingo, you need to create a Bingo Alias and choose your lucky ball, after which you can log in and play.
We invite eligible people signing up to get a Welcome Bonus, subject to our registration restrictions and the applicable campaign conditions.
Our product-specific bonus campaigns have individual conditions. Bonus winnings subject to a Turnaround Requirement cannot be withdrawn until it is fulfilled. Eligibility is limited to one bonus per campaign except Refer a friend, and to one per account, user, IP address, computer device, family, residential address, telephone number, payment card or e-payment account, email address and shared-computer environment, including universities, fraternities, schools, public libraries and workplaces. We may target an offer to a customer or group. If English and translated bonus conditions differ, the language version most beneficial to the player prevails.
Complete our bonus by wagering the amount in its individual conditions under Active Bonuses, after which it converts to cash. You do not have to deposit the full amount required to be wagered. Staked bets count towards wagering, and winnings can contribute without another deposit. Games do not all contribute equally, so the individual bonus conditions determine their contribution.
To use our Free Chip Bonus, read its conditions, make sure you have no active bonus and accept it on your Bonus Offers page, then go to the specified Live Casino game where the voucher is waiting.
All winnings from our Reward Games voucher are cash. With our Reward Bonus, accept the bonus and wager the requested amount on its specified game or games, after which the cash reward is deposited directly into your balance.
We show your current bonuses under Bonus Offers and provide offer notifications if you opt in to news and offers in Communication Preferences. Our Promotions page also carries offers for players, and we may communicate offers through opted-in email and My Bonus. Our customer service teams do not provide bonuses on request. Our bonus teams tailor offers to player activity, offers change regularly, and unwanted bonuses cannot be exchanged because they run through fixed campaigns.
Our terms define Bonus Parking as using promotional value in a game bonus feature or stage solely to complete it with cash. Backing All Outcomes means placing promotional bets alone or with others to profit regardless of outcome. Bonus Building means continuing in that game or other games after winning at least twice the promotional value, using very small proportions of the won value to increase it gradually.
Bonus Abuse under our terms includes breaking bonus, free-bet or other promotional conditions and opening multiple accounts to claim multiple bonuses. If we reasonably suspect actual or attempted abuse by a person alone or as part of a group, we may forfeit the bonus and its winnings, revoke, deny or withdraw an offer, block access to products, exclude the account holder from future promotions or terminate the account immediately.
If we reasonably suspect that a customer or group used a bonus, free bet or promotion for guaranteed profits irrespective of the outcome, we may reclaim the bonus and, at our absolute discretion, settle bets at the correct odds or void free bets and bets funded by the bonus or its winnings.
Our terms require deposits and withdrawals through a financial institution or payment solution provider. Procedures, conditions, availability and duration vary with time, country and financial institution. Current account information appears under Deposit and Withdrawal.
Use your personal card or personal financial-institution account to deposit, and do not let third parties use your account for deposits. Compliance with these payment rules is your responsibility.
We do not accept cash funds sent or delivered directly to us or to a payment solution provider. Method-specific minimum or maximum deposit limits may apply. For our card payments, charges appear as Maria Casino on your bank statement, and funds are debited immediately after the transaction.
Card deposits can be partly or fully declined by security systems managed with a payment solution provider or financial institution, including legitimate cards that cannot be processed at that time. Our personnel neither control those systems nor know their reasons for declining deposits.
Withdrawals under our terms are addressed to you or sent to a bank account in your name as you advise. You must provide correct withdrawal details and must not let third parties use your account for withdrawals. Wherever possible, we restrict them to the same account used for deposits. You can request a withdrawal of real-money deposit funds that you have not yet wagered with us, but we may refuse withdrawal until the entirety of the funds have first been wagered.
Before processing deposits or withdrawals, we may request documents verifying the card user’s identity, card-use authorisation or other supplied information, which may cause slight delays. Chargebacks are handled through our procedures. We will not make a payment above two thousand Euros or its equivalent in the operating currency until your identity, age and place of residence have been sufficiently verified.
Our terms reserve our right to charge administrative costs resulting from withdrawals as indicated in the service, and permit reasonable bank charges for deposits received and funds withdrawn.
We must keep player funds separate from our own funds in a client account at a financial institution approved by the regulator.
We occasionally provide bingo vouchers for use in Bingo or Bingo Minigames within a given timeframe. Our Bingo Voucher balance is non-withdrawable and funds bingo or bingo mini games. Voucher winnings are automatically credited to it in My Bingo, and remaining voucher funds are spent before cash, including for bingo tickets while wagering remains outstanding.
A wagering requirement on our bingo voucher is a multiple of its initial value that must be played through before winnings in Voucher balance become withdrawable. Using a voucher subjects you to its particular requirement. Winnings with outstanding wagering stay in that balance, and pending funds can count towards the requirement. It converts automatically to cash only when the entire applicable requirement has been met. My Bingo shows your vouchers, their associated requirements and your progress.
If our Voucher balance reaches zero, its wagering requirement is cleared and the voucher is exhausted, except when tickets for future games were bought with that balance while wagering was outstanding. In that case, the voucher remains open until the requirement is met or the game round is played, with clearing completed once its purchased game rounds have played out.
You may opt out of our voucher at any time by removing it with the X button at its top-right corner in My Bingo. Removal is irreversible. Removal or expiry retrieves any remaining funds and removes the voucher’s wagering requirement, while expired vouchers are removed.
For our bingo vouchers, Relax Gaming Ltd. reserves the right to deduct any voucher or pending award from a player’s balance at any time.
You can receive free spins for our bingo mini games through a promotion or a Scratch Card, and they expire and are removed when their expiration date is reached. Our bingo scratch cards may be received through special campaigns and are free to use. Depending on the campaign, an award may be another free scratch card, a voucher, mini-game free spins, cash or a special prize defined in its rules. Unused cards expire, after which they cannot be used or claimed for prizes.
Our 75 Ball Bingo ticket has 25 squares in 5 rows and 5 columns, with a number in every square except the centre free square, which has an icon.
Our 90 Ball Bingo tickets have 3 rows and 9 columns, with 5 numbers and 4 blanks per row and 15 numbers per ticket. We sell them singly or in strips of six containing every number from 1 to 90 without repetition, with prizes for 1 line, 2 lines and 3 lines or full house.
Our jackpot game listings include The Goonies Quest for Treasure 3, a Jackpot King game from Blueprint Gaming, and Royal Potato, a Dream Drop game from Print Studios. Our live roulette rules reject wagers below the minimum table bet limit or above the table maximum automatically.
Our Casino games provided by Play’n Go Malta Ltd are hosted and powered on Play’n Go’s platform and are currently accessible only on mobile devices.
Our Reality Check notifications show time played and amounts won, lost and wagered. You can choose intervals of 30, 60 or 90 mins, while the Activity Dashboard lets you review gaming trends.
Our loss limit controls net losses on a product over 24 hours, 7 days or 30 days, and our Help settings also support a product or multiple products. Winnings are included in the calculation. Once the limit is reached, ordinary play on the affected product is blocked until it resets.
Our loss limits refresh at 00:00 CET, so your first period may be shorter than a full day, week or month. A change that makes a loss limit less restrictive takes effect after a seven-day cooling-off period. Bets placed with bonus money do not count towards the loss limit, but that money becomes unavailable once the limit is reached. You can then only use free spins and free bets until reset. Before any bet is placed, its stake is treated as cash and cannot exceed your remaining loss-limit amount, even if bonus money is used.
Depending on your country of residence, our account settings let you set wager or deposit limits over a specified period and exclude yourself for a definite period. You may change or revoke a wager or deposit limit in those settings. You can set a deposit limit for 24 hours, 7 days or 30 days. Once it is reached, you cannot deposit more until it resets.
For wager and deposit limits under our terms, increases or removal take effect seven days after we register the change. Decreases take effect immediately after registration. We must not accept wagers contrary to a limit or exclusion you have set.
You can block access to one of our products for 24 hours, 7 days, 1 month, 3 months or 6 months. Our self-exclusion blocks account access for the same periods as product blocks or indefinitely, and we will not notify you when it has reopened.
Our self-exclusion applies to all your accounts across our brands Unibet, Maria, 32Red, Casinohuone, Kolikkopelit, Otto and our sister bingo brand.
Alongside our tools, BetBlocker is a free app that blocks access to gambling websites and apps across devices without requiring registration. Our Help Centre’s Safer Gambling section provides a route to our support team. Gambling can be addictive. Play responsibly.
Our Help Centre lets you Start Chat or leave a message. Its identity form asks for your first name, last name and the email address associated with your player account.
Our consultation opening hours are 07:00 - 23:00. The stated message response time is 12 to 24 hours, while our general customer support team aims to answer questions within 48 hours.
Our Chat Hosts cannot deal with account queries or any form of refund. They work independently from Customer Support and refer queries they cannot handle to that team.
We hold a Malta Gaming Authority licence, number MGA/B2C/1031/2023.